Last updated: May 4, 2025

This Privacy Policy describes how Maison21 ("Maison21", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.maison21.ca (the "Site"). By accessing or using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and we will update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and secure our Services, communicate with you, comply with legal obligations, and enforce our policies.

What Personal Information We Collect

A. Information You Provide Directly

• Contact details: name, address, phone number, email
• Order information: billing/shipping address, payment confirmation
• Account information: username, password, security questions
• Customer support: communications or messages you send us

Note: Some features may not work without this information.

B. Information We Collect Automatically

We use cookies and similar technologies to collect:

• Device and browser type
• IP address
• Network and usage data
• Site interaction data

C. Information from Third Parties

We may receive data from:

• Vendors and service providers (e.g., Shopify)
• Payment processors
• Advertising and analytics partners

How We Use Your Personal Information

• Providing Services: To fulfill orders, manage your account, ship products, and provide customer support.
• Marketing: To send promotional messages and personalize ads.
• Security: To prevent fraud and secure our services.
• Service Improvement: To respond to your inquiries and improve your experience.

Cookies

We use cookies to improve our Site and Services. Learn more at Shopify's Cookie Policy.

You can manage your cookie preferences via your browser settings. Blocking cookies may affect functionality.

How We Disclose Personal Information

We may share your data with:

• Vendors (e.g., IT, fulfillment, support, analytics)
• Marketing and business partners
• Affiliates
• Legal authorities or in business transfers (e.g., mergers, bankruptcy)

Categories of Information Shared

Category	Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use sensitive personal information without consent or to infer personal characteristics.

Third-Party Links

Our Site may link to other websites. We are not responsible for their privacy practices. Please review their terms separately.

Children's Data

We do not knowingly collect information from children. If a child provides us personal data, a parent or guardian may contact us for removal.

Security & Data Retention

While we take reasonable precautions, no system is perfectly secure. How long we retain your data depends on its purpose, legal obligations, and business needs.

Your Rights

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt-Out of sale/sharing/targeted advertising
• Restriction of Processing
• Withdrawal of Consent
• Right to Appeal
• Managing Communication Preferences

You can exercise your rights by contacting us using the information below. We may require identity verification before fulfilling your request.

Complaints

If you're dissatisfied with our response to your data concerns, you may contact your local data protection authority.

International Users

Your data may be processed outside your country. We use appropriate safeguards like Standard Contractual Clauses for international transfers when required.

Contact

If you have questions or would like to exercise your rights, please contact us at:

Email: info@maison21.ca
Address: 7800 Woodbine Avenue #103, Markham, ON, L3R2N7, Canada