At Maison21, we strive to provide prompt and reliable shipping for all of our customers. Below are the details regarding our shipping policies:

Order Processing

All orders will be processed within 3 business days. Once processed, your order will be shipped according to the shipping method selected at checkout.

Shipping Rates and Delivery Times

Flat Rate Shipping within Canada:

• $10 for orders under $200
• Free for orders over $200
• Delivery will occur within 3-5 business days.

Flat Rate Shipping to the USA:

• $20 for orders under $400
• Free for orders over $400
• Delivery will occur within 5-10 business days.

International Shipping (Outside Canada and USA)

Shipping prices for international orders will vary depending on the location at the time of shipping. The shipping cost will be calculated and provided at checkout.

Duties, Customs, and Taxes

The receiver is responsible for all duties, customs, and taxes upon receipt of the goods, if applicable. These charges are determined by the destination country's customs policies.

Missing or Delayed Shipments

If your order has not arrived within 15 business days of shipping, please contact us at info@maison21.ca. We will assist you in resolving the issue.

Shipping Address Errors

If there is an error with the shipping address provided, please contact us immediately at info@maison21.ca. We cannot be held responsible for orders shipped to incorrect addresses if the mistake was made by the customer. Once a package has been delivered to the wrong address due to a customer error, no refunds will be allowed.